Support
Real humans, usually within a day.
Quick answers
What’s free forever?
Tracking — sleep, feeds, diapers, growth — is free with no time limit. The plan adds Ask, weekly guidance and insights.
How do I cancel?
In the app: Settings → Subscription → Cancel. It’s one tap, no retention flow. Your plan runs until the end of the paid period; tracking stays free after.
How do I restore purchases?
Open the app on the same Apple ID and tap Settings → Restore purchases. Your plan reactivates automatically.
Can I export data for my pediatrician?
Yes — Settings → Help & data export produces a clean summary you can share or print.
How does partner sync work?
Both parents use the same plan and see the same live log. Invite from Settings → Care team.
How do I delete my data?
Ask any time at hello@firstweeks.app, or from Settings → Privacy → Delete account. Deletion is permanent.
Email us
Billing, accounts, bugs — anything.
Emergencies are never a support ticket — call your pediatrician or 911. In the app, data export lives under Settings → Help & data export.